Is it safe to place orders on Vivigamers?

Vivigamers's servers use Secure Sockets Layer (SSL), an encryption technology that works with the popular Netscape Navigator, FireFox, Microsoft Internet Explorer and AOL Web browsers. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process.

Shopping online at Vivigamers is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

How does delivery via auction house work?

Delivery via auction house is the safest way to deliver. After you place the order, please make sure you set the right amount of gold you ordered with an item in auction house. We will buy it in game as delivery .

Important Notes :

• Delivery is estimated to be made in 1 - 12 hrs once we have confirmed that you put the related items in the acution house.
• You should informs us what you put in the auction house.
• Please be sure your server and character name are correct.
• If the item which you put in the auction house is not sold in 5 hours, please contact our Live Support.

What can I do if the code doesn't work?

Every code we receive, sell, and distribute is valid. Unfortunately, errors in transmission do crop up some time. We will work with you to resolve the rare occurrence as soon as possible. For all issue with game card that you have purchased from us, do not hesitate to use our submission form. We will resolved your issue within one (1) working day.

» Game Card Issue Submission Form

What should I do after I placed my first order?

For first time customers, we suggest you to contact our Live Help to help us confirm your order status.

What is a pending e-check, and why do i need to wait for it to clear?

A pending e-check is a type of payment option available with Paypal.
A pending e-check is just like writing a normal check, except electronically.
Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account.

How do i avoid sending an e-check?

An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order.
Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay.
To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order.
To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

How long do I have to wait for Moneybookers to verify my transaction?

For members making payment for the first time via Moneybookers, they are subjected to a one-time verification check conducted by Moneybookers. This verification check may take up to 24 hours on week days and up to 48 hours on weekends.

Once verification is complete, your current and future orders will be processed within 30 minutes.

How do I prepare my character for power leveling and when will it start?

• Please do not log into your account for a minimum of 12 hours prior to you placing a power leveling order. This is to allow the IP logs to reset before our levelers start work on your account.

• Valuables: All items in your account will be safe. At the same time, we also suggest moving anything of value to you to a different character or different account for safe-keeping.

• Let your friends and guild mates know that you will be away and a friend/relative will be playing on your account. You may also choose to put them in your ignore list throughout the course of the power leveling.

Kindly take note that the actual starting time of power leveling would take about 1 to 12 hours after submission. The purpose of this time buffer is to allow the levelers time to arrange your character into their leveling time slots and also to lower the risk of your account getting flagged by the game maker, as the sudden change of IP might pose as a threat.

Note : Orders placed during server maintenance times will be submitted after the server maintenance.

Where can I get my CD-key/Time card?

You will get your CD-key/Time card in your Paypal email. If there is no such email in your'Inbox', please make sure our email did not go to your'Spam box', you are able to do that by checking your'Spam'folder.

What is Paypal email?

Paypal email is the email address which you use to log in to Paypal.